Terms of Use
Effective 12 November 2026
1. Agreement
1.1 These Terms of Use (the “Terms”) form a binding agreement between you and the operator of
Soban (“we”, “us”, the “Operator”) identified in §17, and
govern your access to and use of the Soban service, including its website, its web application and its Model
Context Protocol server (together, the “Service”).
1.2 By creating an account, using the Service, or connecting an AI client to it, you accept these Terms. If you
do not accept them, do not use the Service.
1.3 “Content” means anything you enter into the Service, including the models of your pieces,
their notes, and the sketches and photos you upload. “Documents” means the plans, assembly
instructions, 3D views and calculations the Service generates from your Content.
2. Eligibility
2.1 You must be at least 16 years old, or the minimum age of digital consent in your country if that is lower,
to create an account.
3. Accounts and access
3.1 Accounts are created by signing in with Google. You are responsible for maintaining the security of that
account and for all activity carried out through it.
3.2 Your pieces are seen only by you, by the people you invite to work in them, who can read and change
them as you can, and by the people you give a piece to by its link, who can see it and change none of it. A
piece you make public opens for anyone signed in who has its link.
3.3 You must notify us at contact@poietic.studio of any unauthorised use of your account of
which you become aware.
4. Your Content and the Documents
4.1 You retain all rights in your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host,
store, reproduce, process and display your Content solely to the extent necessary to operate, secure and support
the Service.
4.2 You represent that you have the right to submit your Content and that it does not infringe the rights of any
third party or breach any applicable law.
4.3 The Documents and the checks the Service runs are aids to design. They are not an engineer's certification.
You are responsible for verifying dimensions, materials, loads and safety before building or using anything made
from them.
5. Personal data
5.1 We process personal data to provide the Service. The categories processed are: the email address of your
Google sign-in; the email addresses of the people who work in your pieces or were given a piece by its link; your Content, including any photos you upload;
which AI clients you connected on which device; and a record of who changed what and when.
5.2 We do not sell personal data and we do not use it for advertising.
5.3 Diagnostic recordings of individual requests, including the address of the person making them and the
Content they concern, are kept on our server to investigate faults.
5.4 Payments are handled by Paddle (§7.2), who process the billing data you give them under their own privacy
policy. We receive your Paddle customer identifier and the status of your subscription.
5.5 To exercise a right of access, rectification, erasure, restriction, objection or portability, or to request
deletion of your account and pieces, write to contact@poietic.studio from the address of your
account. You may also lodge a complaint with your national supervisory authority.
6. AI assistants
6.1 You may connect a third-party AI client to the Service. A connected client authenticates as you and acts
within your permissions; anything it adds, changes or removes is treated as your act for the purposes of these
Terms.
6.2 We are not responsible for the third-party AI client itself, which is governed by its own provider's terms,
nor for the accuracy of anything it states.
7. Subscriptions and payment
7.1 The Service is offered on a free plan and on a paid plan, “Soban Plus”, which costs €25 per
year, inclusive of applicable taxes where required, and renews automatically for successive periods until
cancelled. The limits of each plan are set out on the Plans page.
7.2 Payments are processed by Paddle.com Market Ltd, who act as merchant of record and authorised reseller of the
Service. Your purchase is additionally subject to Paddle's terms and privacy policy. Paddle issues a receipt for
each charge containing a link to update payment details or cancel the subscription.
7.3 You may cancel at any time, from the Plans page or from the link in any Paddle receipt, with effect from the
end of the current billing period. You retain Soban Plus until that period ends. Except as set out in §7.4,
§10.2 and §11.3, fees already paid are not refundable.
7.4 If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw
from the contract within 14 days. By purchasing you request that the Service begin immediately; where you then
withdraw, you may be charged in proportion to what was supplied before withdrawal. To withdraw, write to
contact@poietic.studio. Nothing in these Terms limits a right you have under mandatory consumer
law.
7.5 We may change the price of Soban Plus. A change takes effect at your next renewal and will be notified to
the billing address at least 30 days beforehand; you may cancel before it takes effect.
7.6 Ending a paid plan does not delete anything. Your account reverts to the free plan, your pieces stay, the
people you invited return to their own pieces, and only growth beyond the free plan's limits is prevented.
8. Acceptable use
8.1 You must not use the Service to store, send or make available Content that is unlawful, defamatory, abusive,
or that infringes another person's rights, including their right to privacy.
8.2 You must not attempt to access another user's pieces or account; probe, scan or test the security of the
Service; interfere with or place an unreasonable load on its infrastructure; circumvent any usage limit or access
control; or resell or provide the Service to third parties as a service of your own.
8.3 Automated access through the Model Context Protocol server, using your own credentials and within your own
permissions, is a normal use of the Service and is not restricted by §8.2.
9. Intellectual property
9.1 The Service, including its software, design and text, is owned by the Operator or its licensors and is
protected by intellectual property law. These Terms grant you a limited, revocable, non-exclusive,
non-transferable right to use the Service in accordance with them, and no other right.
10. Availability and changes to the Service
10.1 The Service is provided on a continuing basis but without a guaranteed level of availability. It may be
interrupted for maintenance.
10.2 We may add, modify or remove features. Where a change materially reduces the functionality of a paid plan,
you may cancel and request a pro-rata refund of the unused portion of the period already paid for.
11. Suspension and termination
11.1 You may stop using the Service at any time and request deletion under §5.5.
11.2 We may suspend or terminate access, on notice where reasonably practicable, if you breach §8, if required by
law, or if continuing to provide the Service to you would expose us or another user to material risk.
11.3 If we terminate a paid plan other than for your breach, we will refund the unused portion of the period
already paid for.
11.4 We may discontinue the Service as a whole on at least 60 days' notice, during which you may download your
pieces, and we will refund the unused portion of any paid period.
12. Disclaimer
12.1 To the extent permitted by law, and without prejudice to §12.2, the Service is provided “as is” and “as
available”, and we disclaim all implied warranties, including of merchantability, fitness for a particular purpose
and non-infringement.
12.2 Nothing in this §12 affects the legal guarantee of conformity or any other mandatory right available to you
as a consumer.
13. Limitation of liability
13.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence,
for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited,
including a consumer's mandatory statutory rights.
13.2 Subject to §13.1, we are not liable for indirect, incidental, special or consequential loss, nor for loss of
profit, revenue, goodwill or anticipated saving, nor for loss arising from an error in a Document that you did not
verify under §4.3.
13.3 Subject to §13.1, our total aggregate liability arising out of or in connection with the Service in any
twelve-month period is limited to the greater of the amount you paid us for the Service in that period and €50.
14. Indemnity
14.1 If you use the Service other than as a consumer, you will indemnify us against any claim, liability, loss or
reasonable expense arising from your Content or from your breach of §8.
15. Changes to these Terms
15.1 We may amend these Terms. The effective date above will be updated, and a change that materially affects a
paid plan or your rights will be notified by email at least 30 days before it takes effect.
15.2 If you do not accept an amendment, you may cancel before it takes effect; continuing to use the Service
afterwards constitutes acceptance.
16. Governing law and disputes
16.1 These Terms are governed by French law. The courts of France have jurisdiction, save that, if you are a
consumer resident elsewhere in the European Union, you retain the protection of the mandatory provisions of the law
of your place of residence and may bring proceedings there.
16.2 Before bringing proceedings, please contact us at contact@poietic.studio so that we can try
to resolve the matter.
16.3 If any provision of these Terms is held to be invalid or unenforceable, the remainder continues in full
force.
17. The Operator
17.1 The Service is operated by poietic.studio.
17.2 Notices, questions, data requests and complaints: contact@poietic.studio.